Dear valued travel partner,

Let’s face it - success is greatly influenced by the strength of our relationships and support network. Thankfully, I have had the honor of building incredible partnerships and friendships with many of you over the years, so I hope that you consider me part of your support network because I certainly consider you a member of mine.

The reason we work so well together is because our partnership is built upon open communication - the ability to push each other to exceed our potential, and most importantly, do what it takes to help each other succeed.

Whether it is past programs like ASAP, which provided extra commission and co-op dollars to stimulate business during Wave, or sales-lead programs like Royal Retention & NextCruise, we are always looking for ways to help our Travel Partners continue to be successful during these trying times.

Today, more than ever, we must rely on each other to succeed. This is why I’m personally reaching out to all of you, my valued support network, to ask you to support Royal Caribbean. Even if you only close one more cruise for 2009, you will make a difference.

As always, please let me know how I can help you. You can drop me a note at or give me a call at 305-539-6031.

We will see better days. We’re in this together and together we will succeed. Thank you for all that you do to support me and Royal Caribbean.

Warm Regards,

Vicki L. Freed, CTC
Senior Vice President
Sales and Trade Support & Services
Royal Caribbean International®

P.S. Be sure to drop me a note when you make that next booking so I can personally call you to say thanks!
  Europe is a destination like no other- exciting history, delicious food and amazing photo ops. There is no better way to visit Europe than on a Royal Caribbean cruise. Visit multiple destinations, experience a variety of cultures and only unpack once. Forget backpacking and hostels– our Europe cruises offer the highest quality vacation at the best price. Reserve a Europe cruise now and receive up to $100 Onboard Credit.  
  want to be a featured v.i.p.?

Do you have an interesting story to tell? Email your story and photos to and you may be featured in an upcoming issue.
royal retention

Looking to generate more business but phones not ringing like they used to? Touch base with customers who have Future Cruise Credits to spend or who have placed a NextCruise deposit during their last vacation. Our Royal Retention program provides a convenient, online record of travelers who have expressed intentions to sail again and have credits to use. Shouldn’t they be spending these Royal Dollars with you?

Royal Caribbean is introducing a new way for guests to purchase air transportation to and from their cruise with flexibility and peace of mind. With ChoiceAir, guests can choose their preferred airline, specific itinerary, seat assignment and shop for the best prices and specials. Learn more about ChoiceAir by clicking here. For a list of Frequently Asked Questions visit our FAQ page.

We at Royal Caribbean International® have always cared about our guests, their comfort and peace of mind. Our CruiseCare Travel Insurance Program allows guests to cancel for any reason. Yes, any reason. From job loss to severe weather, serious health issues to a bad hair day, if there is any reason you can’t cruise, simply let us know - CruiseCare has you covered. Why? Because we CruiseCare.
Upcoming webinar

One of the most important factors in being successful in business, beyond good salesmanship, beyond promotions and deals, is the way you market yourself. Join us for a special online training webinar - “Building a Top-Notch Marketing Plan” on August 12th and learn how you can improve your current marketing efforts and increase your company’s exposure. Learn more.
Meet Lori Berberian Pelentay, owner of Kensington Cruises, a home-based agency affiliated with Montrose Travel.

Lori began her career in the reservations department of one of our major competitors. There she worked her way through the ranks from dispatch to Logistics Coordinator where she spent a year working onboard in the Mediterranean. There she learned ship life from the other side, which she says helps her greatly to this day.

When she left her previous company, got married and had children, she had never cruised with Royal Caribbean. Her parents spoke highly of their cruise experience with us and she decided to try one for herself. After that she says she “was hooked.”

In fact, it seems the passion for Royal runs in the family. Lori’s 13-year old son, PJ, is so obsessed with Oasis of the Seas® that he did a presentation at his school about the ship and all its amenities - and when he heard about the sales challenge we had a short while back, where Travel Partners could win an Oasis of the Seas pre-inaugural, PJ himself went to all his friends and their parents to sell them on a cruise vacation!

Today, Lori says her Royal bookings have doubled with “the new CruisingPower up and running and the entire Royal fleet at [her] fingertips 24-hours a day.” She’s also looking forward to several large groups in 2010 (I like to hear that!) and believes that Royal Caribbean “is setting the bar higher and higher in the industry with excellent customer service both on and off the ships.”

Lori, thank you for being a loyal Royal Caribbean Ambassador and for submitting your story to Vicki’s VIP’s. And to PJ, I love your spirit! Maybe one day you’ll be one of our faithful Travel Partners, just like your mom!
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©2009 Royal Caribbean Cruises Ltd. Ships registered in the Bahamas.
*Brilliance of the Seas® is operated by RCL (UK) Ltd., a subsidiary of Royal Caribbean Cruises Ltd.