If you are having trouble viewing this email please click here. In travel planning, there are many factors beyond our control. From feisty weather to lost luggage, no travel plan is ever truly final until your clients are home from their trip. A positive attitude is what helps the successful agent through these sticky situations. It transforms a full-blown "situation" into a mere speed bump; a fiasco into an opportunity to prove your value. It drives problem-solving, perseverance, and customer service. Sales trainer and speaker Zig Ziglar once said, "You cannot tailor-make the situations in life but you can tailor-make your attitude to fit those situations." Regardless of the circumstances, your attitude is a choice. The most successful among us make a choice to embrace positivity, using it as insulation against failure, unforeseen circumstances, or a challenging business environment. This insulation lets them roll with the punches all the way to the top. Which reminds me of another favorite quote from Zig: "Your attitude, not your aptitude, will determine your altitude." To what great heights will your attitude take you? Happy selling! BROWSE PREVIOUS ISSUES: Don't be afraid... to connect in a new way    •   Season's Greetings   •   More than a dog and pony show To ensure you view all offers and promotions correctly, please download the latest version of Adobe® Reader® here. Please note that some companies and products mentioned in Vicki's Spotlight are provided as examples only and their inclusion does not mean, and should not be construed as, a promotion or endorsement of that company, or any products or services offered by that company, by Royal Caribbean Cruises Ltd. You received this message because you provided your e-mail address to Royal Caribbean. To ensure delivery to your inbox (not bulk or junk folders), please add pricing_promotion@rccl.com to your address book. If you do not wish to receive any further communications from Royal Caribbean, please click here. ©2014 Royal Caribbean Cruises Ltd. Ships registered in the Bahamas. *Brilliance of the Seas® is operated by RCL (UK) Ltd., a subsidiary of Royal Caribbean Cruises Ltd. • 14036861