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Hello again valued travel partners!
Never underestimate the power of feedback. Ever since I can remember, I've taken the opportunity to provide my own customer feedback when I can — restaurant service, retail experiences, online user friendliness, product quality, new product suggestions, the list could go on and on. And I'm not just talking about constructive criticism. Compliments and words of praise are equally as constructive. At the heart of every good business is the desire to offer the best possible product or service — and direct communication from customers themselves is how that's achieved. |
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Vicki Freed, CTC
SVP Sales and Trade Support & Service
Royal Caribbean International® |
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At Royal Caribbean® we take your feedback, comments and suggestions seriously, making changes based off what you have to say. After all, you know best what it is your clients want and expect from us. And as a result of those changes, guest satisfaction ratings have soared. Take Anthem of the Seas® for instance, one of the most revolutionary ships in our fleet. Anthem was game changer at the outset, but based off your valuable feedback, Dynamic Dining was eliminated and instead we've reimagined main dining menus, brining back old favorites and introducing mouthwatering new dishes. Entertainment schedules have been rearranged so your clients never have to make a choice between dinner and a show. Plus, activity hours for onboard innovations like the North Star® and Ripcord® by iFLY® have been extended for even more opportunities to make incredible memories with us.
These changes made Anthem even better than she was before. That means happier Bermuda bound guests for us, and an easier product to sell for you. So please, don't hold back. Keep the feedback coming. We'll continue to listen and remain loyal to you always.
Best wishes, |
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Please note that some companies and products mentioned in Vicki's Spotlight are provided as examples only and their inclusion does not mean, and should not be construed as, a promotion or endorsement of that company, or any products or services offered by that company, by Royal Caribbean Cruises Ltd.
You received this message because you provided your e-mail address to Royal Caribbean. To ensure delivery to your inbox (not bulk or junk folders), please add royalcaribbeaninternationalsalespromotion@rccl.com to your address book. If you do not wish to receive any further communications from Royal Caribbean, please click here.
©2017 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas.
*Brilliance of the Seas® is operated by RCL (UK) Ltd., a subsidiary of Royal Caribbean Cruises Ltd. • 17055018 |
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